Privacy Policy

PRIVACY STATEMENT

Updated October 2026

Privacy

This statement relates to the privacy practices of Granning Axles & Suspensions Ltd (“Granning”) in connection with our website, www.granningaxles.ie, and our mobile application, GranningAxles Customer Portal (myGranning).

General

Granning is committed to protecting the privacy and personal data of our customers, website visitors and authorised Portal users.

We process personal data in accordance with applicable data protection legislation, including the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Acts.

We collect and use personal information where necessary to provide our services, manage customer relationships, respond to enquiries and operate our website and customer Portal.

Third-Party Websites

Our website and services may contain links to third-party websites. Granning is not responsible for the content, privacy statements or practices of websites operated by other organisations.

We encourage users to review the privacy policies of any third-party websites they visit.

Collection and Use of Personal Data — Website

The information Granning collects depends on how you use our website.

When you browse, read or download information, technical information may be made available to us through our website hosting and internet service providers. This may include:

• Your IP address.
• Your browser and operating system.
• The date and time of your visit.
• Pages viewed and documents accessed.
• The website from which you arrived.

Granning also uses cookies to facilitate the operation of our website. For further information, please refer to our Cookies Policy.

You may voluntarily provide personal information such as your name, email address, postal address, telephone number or other contact details when contacting us, registering with us or making an enquiry.

We use this information for purposes such as responding to enquiries, processing orders, managing customer relationships and providing product information or communications you have requested.

GranningAxles Customer Portal (myGranning)

The GranningAxles Customer Portal, also referred to as myGranning, is a mobile application designed for authorised Granning customers.

The Portal allows registered users to access information associated with their customer accounts, including:

• Assigned axle and suspension products.
• Axle and suspension assembly information.
• Product descriptions and reference numbers.
• Technical drawings.
• Service and maintenance manuals.
• Bills of materials and spare parts documentation.

Access to the Portal requires an authorised customer account.

Customer Account Information

To provide access to myGranning, Granning processes account information necessary to identify and authenticate authorised users and associate them with the appropriate customer account.

Depending on the information maintained for a particular account, this may include usernames, names, business contact details, customer account identifiers and information about assigned products.

Login credentials are used to authenticate access to the Portal.

How We Use Portal Information

Personal information associated with myGranning accounts is used for the following purposes:

• Authenticating authorised users.
• Providing access to customer-specific products and technical documentation.
• Managing customer accounts and access permissions.
• Maintaining the security and operation of the Portal.
• Providing technical support and responding to customer enquiries.
• Investigating technical problems or unauthorised access where necessary.

Technical Information

The myGranning mobile application provides access to customer information and technical documentation through Granning’s existing web-based systems.

The mobile application does not maintain a separate customer database or independently store users’ IP addresses. Customer information and associated product documentation are managed through Granning’s web-based platform.

Technical information, such as IP addresses, device or browser information, access times and error logs, may be processed by the underlying website, hosting infrastructure or third-party services where necessary for the operation, security and maintenance of the service.

Any use of analytics services is subject to the data collection and privacy practices described in this Privacy Statement.

Customer-Specific Information

Product lists, technical drawings, manuals and related documentation are made available according to the permissions associated with each authorised customer account.

The Portal is intended for business use and is not designed as a public social networking or user-generated content platform.

Legal Bases for Processing

Where GDPR applies, Granning processes personal data on an appropriate legal basis, which may include:

• Contractual necessity: To provide customer services and access to the Portal.
• Legitimate interests: To operate, maintain and secure our website, Portal and business services, where those interests are not overridden by individuals’ rights.
• Legal obligations: To comply with applicable laws and regulatory requirements.
• Consent: Where consent is required, including for certain optional communications or technologies.

The applicable legal basis depends on the particular processing activity.

Service Providers and Data Sharing

Granning may use third-party service providers to support website hosting, application infrastructure, technical support and other business operations.

Where these providers process personal data on our behalf, we take appropriate steps to ensure that suitable data protection and confidentiality safeguards are in place.

We may also disclose personal data where required by law or where reasonably necessary to protect our legal rights and the security of our services.

Data Retention

Granning retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including customer account administration, service provision, security and compliance with legal obligations.

Retention periods depend on the type of information, the relevant business relationship and applicable legal requirements.

Security

Granning uses appropriate technical and organisational security measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to myGranning is restricted to authorised users with valid account credentials.

Although we take reasonable steps to protect information, no internet-based service can be guaranteed to be completely secure.

Your Data Protection Rights

Subject to applicable law and any relevant exemptions, you may have the right to:

• Request access to personal data held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Request restriction of certain processing activities.
• Object to processing in certain circumstances.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.

You may also have the right to lodge a complaint with the Irish Data Protection Commission or another competent supervisory authority.

To exercise your rights or ask a question about how Granning processes personal data, please contact:

Email: data@granning.ie

We will respond to requests within the time limits required by applicable data protection law, generally within one month, subject to permitted extensions.

Changes to This Privacy Statement

Granning may update this Privacy Statement to reflect changes to our services, website, mobile application or legal requirements.

The date at the top of this statement indicates when it was last updated.

Contact

For questions about this Privacy Statement, our website or the GranningAxles Customer Portal, please contact:

Granning Axles & Suspensions Ltd

Website: www.granningaxles.ie

Data protection enquiries: data@granning.ie